Words of Widsom

Leadership

  • Filter by Category:

Be Contagious

When we read or hear the word “contagious”, we often think of sicknesses like the flu or the common cold 🤒. However, attitudes are contagious as well. Both positive and negative. If you don’t believe me, spend 5 minutes with someone who has a rancid attitude. I can guarantee that

The SPECIAL Leaders

As a leader, one of the most offensive things you can do is to NOT believe in someone. Specifically someone who is on your team. It is demoralizing and devastating.😞 Whether you realize it or not, if you don’t believe in someone, that person KNOWS how you feel. Your disbelief

The BEST Leaders

“Treat people as they are, and they will remain as they are. Treat people as they can and should be, and they will become as they can and should be.” Goethe Wow. When I read that quote, I felt every word on a molecular level. It literally reflects my career.

Only the Hungry

Please! Only give me hungry people.  Hungry to learn.  Hungry to grow. Hungry to serve. Hungry to encourage. Hungry to live. ⭐Only the hungry. It’s hard to find someone who’s consistently hungry. We can easily become complacent…and entitled…and ungrateful because of all that we have. But the hungry… They appreciate what they have AND imagine what

The Person Makes The Job

For this article to make sense, I need to give some background. ✈️I’ve been traveling full-time for close to 20 years. Many thousands of flights.✈ All over the world. I KNOW that I’ve flown well over 1 million miles, because I received the Million Miler designation from one of the

Grace: Give It. Receive It.

I was at one of my leadership events recently and someone was in the front row. She looked familiar, but I couldn’t place where I knew her from. During the morning break, she politely reminded me that she attended another workshop I facilitated four months prior in another state. I

Leaders Serve and Servers Lead

The most effective leaders deeply care about who they lead. Plain and simple. Their caring is not contrived or manipulative. They care. For real.❤️ As I reflect on my career, it’s clear those leaders who were MOST influential on my morale and productivity were the ones who served. Wait. What????? Yes, you

Value Others and Expect to Be Valued

Sometimes you’ll meet people who treat you in such a way that makes you question your own worth. Do everything you can stay away from those people. When it comes to relationships (personal or professional), try your hardest to only be with those who SEE your value, UNDERSTAND your value and

The Best or The Rest?

Here is a quintessential question for you to consider. ???? Are the people you love the most getting the BEST of you? Or are they getting the REST of you?⭐️ Look, when I asked myself that question a few years ago, I literally stopped breathing for a few seconds. As

Inspiring Service

“This is the BEST dining experience I ever had.” That’s what our newly minted 10-year old son said after his birthday dinner. Our family was dining at the posh Rockefeller Room, which is located at the Forbes 5-Star Williamsburg Inn. To celebrate his decade of life, we decided that this

What do you stand for?

Years ago, I was a bellman at the beautiful Ritz-Carlton, St. Thomas. I loved being a bellman. ???? I was one of the first people to give a warm welcome when guests arrived, and I was one of the last to offer a fond farewell when they left. Most of my

Are You An Owner?

One of my all-time favorite keynote topics to deliver is “Work Like You Own It.” I love that topic, largely because one of my first managers said those words to me when I was very young in my career. Although the message is largely from a service excellence and professional