About Bryan

Keynote Speaker, Consultant & Author

Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, South America, Europe, Asia, Africa, Australia, and the Caribbean.
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Bryan Williams posing in a suit

Facts About Bryan

Speaking Style

Bryan’s training sessions have been described as “engaging”, “dynamic”, “powerful”, and “inspirational” to name a few.

“It is my deepest desire for each person to leave the session with practical and applicable tips that can be used immediately.”
– Dr. Bryan K. Williams

Perfect Audiences

  • Leaders who need to refocus and inspire their teams to deliver a consistently, engaging customer experience.
  • Team members who are looking for practical and effective tips to positively impact the customer experience.

Industries Worked With

Healthcare; Luxury hotels/restaurants/spas; Education; Country Clubs; Private aviation; Commercial Real Estate; Government; Fitness, plus several more.

Countries Worked In

United States, England, Italy, Spain, Turkey, Germany, France, Sweden, Switzerland, Australia, Argentina, South Africa, Indonesia, China, The Netherlands, Canada, Turks & Caicos, Bahamas, Bermuda, US Virgin Islands and Mexico.

Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional.

Bryan is the founder of the BW Leadership Academy, STRONG Leader Institute, Manager Skills Workshop, and the creator of Motivational Moments Custom Videos and BWTV Online Learning. He is also a best-selling author of four books –Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher.

Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.

Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, Adult Education, and a Doctor of Management in Organizational Leadership.

Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program.  The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors. 

Bryan lives with his wife and two children in the Washington DC Metro Area.