The Greatest Bellman I Ever Met
Particularly, I was privileged to have been “roomed” by the most professional and genuine bellman I have ever met.
August 11, 2010
Words of Widsom
Bryan's Blog
Service Superstars: Work like you own it!
Working like you own it means that you take pride in your work, and will never allow yourself to give anything less than excellence every time.
August 11, 2010
Customer Engagement: Where do we begin?
A few years ago, I wrote an article entitled, “The Greatest Bellman I ever Met”. It was about a bellman that amazed me with his warmth, class, and professionalism. This bellman was not interested in just serving; he was committed to providing an engaging service experience. I could literally hear
August 11, 2010
Sorry to say… but some people should not be serving other human beings.
In my travels all over our great country and across the world, I have been fortunate enough to meet some fantastic people, dine in wonderful restaurants, and stay in worldclass (and not so world-class) hotels. No matter where I am or how “acclaimed” the service experience promises to be, one
August 10, 2010
Service, It’s not about what YOU want to give
Webster’s Dictionary defines service as “work done for others”. Yet, it is interesting to find so many businesses in the hospitality industry doing the exact opposite. Many incorrectly believe that service is about the great product or idea that everyone must want. I mean, why wouldn’t a customer want to
August 10, 2010
