Video Clip – Performance Feedback: Lessons Learned as a Hotel Operator

In this video, Bryan describes a pivotal moment in his professional career that highlights the importance of performance feedback. Caring enough to let a colleague know how he/she is doing can make the difference in that colleague’s career trajectory.

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SMOOTH’s Secret to Hospitality Excellence

Who is Smooth? (Read on to find out!) My family and I recently stayed at the luxurious Curtain Bluff resort on the beautiful island of Antigua, West Indies. It was

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I knew the title would get your attention!  So much has been written about leading vs. managing, and the general consensus is that managing is the