Service Excellence

I elevate. I’m a people mover. I’m a potential seeker. I’m a dream encourager. I’m a career enhancer. I elevate. As an elevator… I listen And inspire. And challenge. And praise. I elevate. Elevators also go back down to bring more people up. That’s what elevators do. They elevate others.

I have to admit, I don’t get upset too easily. It takes a lot to disturb the peace that I’ve worked hard to attain in my life. But there is one thing that drives me insane. It REALLY gets my blood boiling. Do you know what it is? Apathy. Specifically,

Thank you, Hospitality. My life changed when I met you. Everything came alive. Even as a 15-year old busboy, I knew that nothing would ever be the same. I wasn’t just serving bread, pouring water and clearing tables. No, my role was to ensure a flawless, world-class dining experience for

I have a confession to make. I LOVE bone broth. Specifically, home-made, organic bone broth. Besides it being very delicious, it’s REALLY good for you. It’s one of those superfoods that optimize your wellness in multiple ways, all at once. Joint Health. Gut Health. Skin Health. Immune System Health. Anti-Inflammatory Properties.

Yes. Three letters. Small, but mighty. There is so much that is written about boundaries and saying “no.” Make no mistake, boundaries are essential. They help us to preserve and prioritize what is truly important. I’ve had to learn (the hard way) that when I didn’t set healthy boundaries, my

When we read or hear the word “contagious”, we often think of sicknesses like the flu or the common cold 🤒. However, attitudes are contagious as well. Both positive and negative. If you don’t believe me, spend 5 minutes with someone who has a rancid attitude. I can guarantee that

“This is the BEST dining experience I ever had.” That’s what our newly minted 10-year old son said after his birthday dinner. Our family was dining at the posh Rockefeller Room, which is located at the Forbes 5-Star Williamsburg Inn. To celebrate his decade of life, we decided that this

Years ago, I was a bellman at the beautiful Ritz-Carlton, St. Thomas. I loved being a bellman. I was one of the first people to give a warm welcome when guests arrived, and I was one of the last to offer a fond farewell when they left. Most of my time

One of my all-time favorite keynote topics to deliver is “Work Like You Own It.” I love that topic, largely because one of my first managers said those words to me when I was very young in my career. Although the message is largely from a service excellence and professional

To love means ‘to care deeply for’, and every customer, on some level, wants to be cared for.