In this video, Bryan describes a pivotal moment in his professional career that highlights the importance of performance feedback. Caring enough to let a colleague know how he/she is doing can make the difference in that colleague’s career trajectory.

Shine a Light on Service Excellence
Whenever we see excellence, we should always shine a light on it.☀️ Negativity naturally gets amplified and broadcasted. Let’s each do our part to amplify and broadcast excellence.
