Video Clip – Performance Feedback: Lessons Learned as a Hotel Operator

In this video, Bryan describes a pivotal moment in his professional career that highlights the importance of performance feedback. Caring enough to let a colleague know how he/she is doing can make the difference in that colleague’s career trajectory.

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Shine a Light on Service Excellence

Whenever we see excellence, we should always shine a light on it.☀️ Negativity naturally gets amplified and broadcasted. Let’s each do our part to amplify and broadcast excellence.

Honor Your Craft

I love to see when people take their craft seriously. Those kinds of people never stop improving. The ones who are relentless about doing things