Empower Them
Dental floss. That’s all I wanted. Simple request, right? RIGHT?! I recently stayed at a “high-end” resort, and was reminded of how important empowerment is.
Bryan K. Williams, D.M.
April 13, 2026
Video Clip – Performance Feedback: Lessons Learned as a Hotel Operator
- Bryan K. Williams, D.M.
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In this video, Bryan describes a pivotal moment in his professional career that highlights the importance of performance feedback. Caring enough to let a colleague know how he/she is doing can make the difference in that colleague’s career trajectory.
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SMOOTH’s Secret to Hospitality Excellence
Who is Smooth? (Read on to find out!) My family and I recently stayed at the luxurious Curtain Bluff resort on the beautiful island of Antigua, West Indies. It was
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