(This is written from the employee’s perspective. A 1st-person narrative about leadership, accountability, and the power of high expectations.) There will be times when you expect A, B, and C from me…and I will deliberately do A…and part of B. Notice the word deliberately. You see, I have mastered the
Do you know what annoys a gardener more than anything else? A weed. They hate weeds. As soon as a weed rears its head, the gardener pulls it out! In my analogy, the “gardener” is the leader, and the “weed” is not the problem employee… it is the undesirable behavior
Dental floss. That’s all I wanted. Simple request, right? RIGHT?! I recently stayed at a “high-end” resort, and was reminded of how important empowerment is. Your customers can gauge the caliber of your service culture by the responsiveness of the first person they bring their issue to. If I ask
Who is Smooth? (Read on to find out!) My family and I recently stayed at the luxurious Curtain Bluff resort on the beautiful island of Antigua, West Indies. It was our second trip there in as many years, and it was just as memorable. Yes, the beach is pristine.🏖 Yes, the food is delectable. Yes,
I knew the title would get your attention! So much has been written about leading vs. managing, and the general consensus is that managing is the undesirable stepchild; whereas “leading” is the gold standard. The truth, however, is that both are critically important, even if they mean different things. The root
Whenever we see excellence, we should always shine a light on it.☀️ Negativity naturally gets amplified and broadcasted. Let’s each do our part to amplify and broadcast excellence. I’ll go first! Recently, I was in Atlanta’s Hartsfield-Jackson International Airport and experienced something I will never forget. I had just gotten off a long
I love to see when people take their craft seriously. Those kinds of people never stop improving. The ones who are relentless about doing things with excellence. The type of individuals who study to get a 100% on every test, every time. To those people, a 99% is the same
There is something special about loving what you do. It’s unmistakable, infectious and inspiring. Recently, my team and I had the privilege of hosting a 3-Day Retreat at the iconic Rancho La Puerta in Baja, Mexico. One of the most memorable parts of the event was our time at the
Leadership is not for everyone. It requires a very specific type of person who sees the best in others, and acts on it…consistently. That takes tremendous amounts of energy, perseverance, forgiveness, faith, and (gasp) stubbornness. Wait. What? Stubbornness?! Yes, stubbornness. As a leader of a high-performing team, you HAVE to
Someone recently asked me for advice on how to get a job promotion. I told him to be consistently exceptional at his current job. And also, to think, speak and act like he is already in the job he is striving for. In other words, start where you are. Begin with what
Made for more. If you hold yourself to high expectations, you already know that a bare-minimum mentality is your enemy. Doing just enough is your rival. Merely complying with requests is your nemesis. High expectations demand that you do more, reach higher and go farther. All of which requires effort.
I elevate. I’m a people mover. I’m a potential seeker. I’m a dream encourager. I’m a career enhancer. I elevate. As an elevator… I listen And inspire. And challenge. And praise. I elevate. Elevators also go back down to bring more people up. That’s what elevators do. They elevate others.
