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Contrary to what many people think, wowing customers does not have to be an expensive task. Many times a WOW moment may not cost anything. Look for ways to wow daily. The key word is daily. Behaviors become habits when they are done everyday (preferably multiple times per day). To inform and inspire is to add value to someone else’s life. The double-platinum rule is about providing knowledge that someone can take with them.
(This is written from the employee’s perspective. A 1st-person narrative about leadership, accountability, and the power of high expectations.) There will be times when you
Do you know what annoys a gardener more than anything else? A weed. They hate weeds. As soon as a weed rears its head, the
