Dental floss. That’s all I wanted. Simple request, right? RIGHT?! I recently stayed at a “high-end” resort, and was reminded of how important empowerment is. Your customers can gauge the caliber of your service culture by the responsiveness of the first person they bring their issue to. If I ask
Who is Smooth? (Read on to find out!) My family and I recently stayed at the luxurious Curtain Bluff resort on the beautiful island of Antigua, West Indies. It was our second trip there in as many years, and it was just as memorable. Yes, the beach is pristine.🏖 Yes, the food is delectable. Yes,
For this article to make sense, I need to give some background. ✈️I’ve been traveling full-time for close to 20 years. Many thousands of flights.✈ All over the world. I KNOW that I’ve flown well over 1 million miles, because I received the Million Miler designation from one of the
